Frequently Asked Questions

A certified refurbished laptop is a pre-owned machine that our own technicians have tested, repaired where needed, cleaned and certified before sale. At LapItUp every refurbished device passes a multi-point hardware check covering the screen, keyboard, battery, storage, memory and ports. It is then graded honestly by cosmetic condition and sold with a 1-year warranty — so you get a business-grade machine at up to 50% less than buying new.

A second-hand laptop is sold as-is, with no checks and no warranty. A certified refurbished laptop from LapItUp is tested component by component, repaired or upgraded where needed, wiped clean and graded. If anything fails our checks, the machine does not go on sale. Every refurbished device we sell carries a 1-year warranty, which a private used-laptop sale simply cannot offer you.

Open-box laptops are essentially new machines whose box has been opened — for example display units, cancelled orders or damaged-packaging stock. They have little or no usage, usually carry the remaining brand warranty, and are priced lower than sealed units. At LapItUp we check every open-box unit before listing it and tell you exactly why the box was opened, so you know precisely what you are buying.

Grades describe cosmetic condition only — every grade passes the same hardware tests. Grade A is excellent: minimal signs of use, like new in performance. Grade B is good: light cosmetic marks that do not affect how the machine works. Grade C shows visible wear, is fully tested, and is priced accordingly for the biggest savings. The grade is always shown on the product page before you buy.

Yes. LapItUp is a complete IT store, not only a refurbished shop. We sell brand-new laptops, desktops, monitors, storage and memory, accessories, networking equipment, printers and software from leading brands, alongside our certified-refurbished range. New products carry the full brand warranty. Browse the shop or message us on WhatsApp with the model you want and we will confirm price and availability.

Every certified refurbished laptop comes with a compatible charger, a fresh genuine operating system installation, and our 1-year warranty. The machine is fully tested, cleaned and ready to use out of the box. If you need a bag, mouse, extra RAM or a larger SSD, we can add those at a bundled price — just mention it on WhatsApp or when you visit our Salt Lake experience centre.

Yes, in most cases we can. Our website shows a selection of our stock, and new machines arrive regularly. If you need a specific model, configuration or quantity that you cannot find online, send us the details on WhatsApp or through the quote form. We will check our supplier network, confirm price and availability, and source it for you — usually within a few days.

There is no online checkout — you buy the way that suits you. Message us on WhatsApp from any product page to confirm availability and price, request a callback and we will phone you, or walk into our experience centre at EN20, Sector V, Salt Lake, Kolkata and buy in person. For businesses, the quote form on our For Business page gets you a formal quotation within 24 hours.

Yes — we encourage it. Visit our experience centre at EN20, Sector V, Salt Lake, Kolkata 700091, open Monday to Saturday, 10:30 AM to 8:00 PM (Sunday closed). You can see the exact machine, power it on, check the screen, keyboard and ports, and ask our team anything before you decide. If you cannot visit, we can share photos and a video of the actual unit on WhatsApp.

We accept UPI, debit and credit cards, cash and bank transfer. Businesses can pay by bank transfer against a GST invoice. Payment is taken when you buy — in store, or after we confirm your order on WhatsApp or by phone. There is no online payment on the website itself, so you never pay before speaking to our team and confirming exactly what you are getting.

Yes. Every purchase from LapItUp — new, refurbished, or a service — comes with a proper GST invoice. For business buyers we include your company name and GSTIN so you can claim input tax credit. Just share your GST details when you order, on WhatsApp, by phone or through the quote form, and the invoice will be issued with your purchase.

We do not run our own EMI scheme, but most credit cards let you convert a purchase into EMIs through your bank at the time of payment or afterwards. Debit-card EMI depends on your bank and eligibility. If you are planning a larger purchase for your office, talk to us — for bulk orders we can discuss staged payment terms on a case-by-case basis.

Yes. We deliver across Kolkata and ship to most pin codes in India through trusted courier partners. Laptops and desktops are packed securely with protective packaging, and we share tracking details once your order is dispatched. Delivery charges and timelines depend on your location — message us on WhatsApp with your pin code and we will confirm the exact cost and estimated delivery date.

Within Kolkata, in-stock items are usually delivered in 1–2 working days, and same-day delivery is often possible for urgent needs — ask us on WhatsApp. For the rest of West Bengal and other states, courier delivery typically takes 3–7 working days depending on the destination. We always confirm the expected timeline before you pay, and share tracking as soon as your parcel ships.

Yes. You can reserve a product on WhatsApp or by phone and pick it up from our experience centre at EN20, Sector V, Salt Lake, Kolkata 700091. We are open Monday to Saturday, 10:30 AM to 8:00 PM, and closed on Sundays. Picking up in person also lets you test the machine before you take it home, and our team can help with initial setup on the spot.

Contact us on WhatsApp or phone as soon as the parcel arrives, ideally with photos or an unboxing video, and we will make it right. If the item is damaged in transit or not what you ordered, we arrange a replacement or refund after a quick verification. We pack every order carefully, but if something does go wrong you deal directly with our team — not a courier company.

Every certified refurbished product from LapItUp carries a 1-year warranty. It covers hardware failures under normal use — if something stops working, bring it to us or message us and we will repair or replace it. The warranty is handled by our own Salt Lake team, so you never have to chase a brand service centre. Consumables like batteries are covered against defects at the time of sale.

Yes. All new products we sell carry the full manufacturer's warranty — typically 1 year or more depending on the brand and product. Your LapItUp GST invoice serves as proof of purchase for warranty claims. If you ever need help with a brand service centre, our team will guide you through the process, and for many brands we can help coordinate the claim for you.

Just message us on WhatsApp at +91 98708 91780 or call us with your invoice details and a description of the problem. Our team will first try to resolve it remotely, and if needed you can bring the device to our Salt Lake experience centre or we will arrange pickup. For refurbished products the 1-year LapItUp warranty applies; for new products we help you with the brand's warranty process.

If a product arrives dead on arrival or develops a hardware fault within the first 7 days, we replace it or refund you after a quick inspection. Beyond that, issues are covered under warranty — 1 year on certified refurbished, brand warranty on new products. Because every machine is tested before sale and can be inspected in store, returns are rare, but when they happen you deal with us directly.

We repair laptops and desktops of all major brands — Dell, HP, Lenovo, Apple, ASUS, Acer and more. That includes screens, keyboards, batteries, charging ports, motherboards, fans, hinges and software issues. We also service printers and networking equipment for offices. Bring your device to our Salt Lake experience centre or message us a photo of the problem on WhatsApp and we will tell you what it likely needs.

Basic diagnosis is free — bring the device in and we will tell you what is wrong and what it will cost before any work begins. Common repairs like screens, batteries, keyboards and SSD replacements are usually done the same day or within 1–2 working days. Motherboard-level repairs can take longer depending on parts. We always confirm the price and timeline with you before starting.

Yes — this is one of our most popular services. Upgrading to an SSD and adding RAM makes an older laptop feel dramatically faster, often for a fraction of the cost of a new machine. Bring your laptop to our Salt Lake store and we will check what it supports, recommend the right parts, clone your existing drive so nothing is lost, and usually finish the upgrade the same day.

Yes. We treat your data as confidential and never access files beyond what a repair strictly requires. For storage replacements we clone your drive so everything carries over, and your old drive is handed back to you. If you prefer, you can back up and remove sensitive data before handing the device over — our team can guide you. Devices are stored securely at our Salt Lake workshop while under repair.

Yes. We regularly supply laptops, desktops, monitors and peripherals in volume to companies, schools, training institutes and startups. Bulk orders get special pricing, GST invoices with your GSTIN, and a single point of contact from quotation to delivery. New and certified-refurbished options can be mixed to fit your budget. Use the quote form on our For Business page and we will respond within 24 hours.

An Annual Maintenance Contract means our team takes care of your office IT for a fixed yearly fee: scheduled checkups, priority repairs, and support when something breaks. If your office depends on its computers and cannot afford downtime, an AMC usually costs less than repeated one-off repairs — and problems get fixed faster because you are a priority customer. Contact us for a plan sized to your number of systems.

Yes. We rent laptops for short and long terms — for projects, events, training batches, exams and new hires. Rentals are available in quantity, with machines configured to your requirements before delivery. Rental periods are flexible, from a few days to several months, and longer terms get better rates. Tell us how many machines you need and for how long, and we will send a quote.

Yes — this is a core part of what we do. We plan and supply the computers, set up the network and Wi-Fi, install printers, and configure everything so your team can start work on day one. We can also stay on as your maintenance partner through an AMC. Share your office size and team count through the quote form and we will plan the whole setup with you.

Our experience centre is at EN20, Sector V, Salt Lake, Kolkata 700091 — in the heart of Kolkata's IT hub. We are open Monday to Saturday, 10:30 AM to 8:00 PM, and closed on Sundays. You can walk in to see and test products, bring a device for repair, or discuss an office requirement. Find us on Google Maps, or call +91 98708 91780 if you need directions.

During working hours — Monday to Saturday, 10:30 AM to 8:00 PM — we usually reply within a few minutes. Messages sent after hours or on Sunday are answered first thing the next working day. For anything urgent, calling +91 98708 91780 is the fastest option. Either way, you always reach a real member of our Salt Lake team, not a chatbot.