Privacy policy

1. What we collect

When you contact us or fill in a form on this website, we collect the details you share: your name, phone number, email address, company name and the contents of your message or quote request. When you buy from us, we also keep your invoice and warranty records.

We do not collect payment card details on this website — payments happen in store, by UPI, or by bank transfer.

2. How we use it

We use your details to respond to your enquiry, prepare quotes, deliver and service your orders, honour warranties, and — if you agree — tell you about relevant offers. We do not sell or rent your personal information to anyone.

3. WhatsApp and phone

When you message us on WhatsApp or call us, your number and conversation are stored by WhatsApp or our phone system under their own privacy policies. We use these conversations only to help with your enquiry or order.

4. Analytics

This website uses privacy-respecting analytics to understand which pages are useful, such as counting visits and button clicks. This data is aggregated and does not identify you personally.

5. How we protect it

Your information is stored on secure systems with access limited to the team members who need it to serve you. We keep enquiry and order records only as long as needed for service, warranty and legal accounting requirements.

6. Your choices

You can ask us at any time to see, correct or delete the personal information we hold about you, subject to records we must keep by law (such as invoices). Just email or message us and we will take care of it.

7. Contact

For anything about your privacy, contact us at info@lapitup.in, call or WhatsApp +91 98708 91780, or write to LapItUp, EN20, Sector V, Salt Lake, Kolkata 700091.